1. Payment Processing: Payments for digital publications, executive workbooks, or strategic diagnostic materials purchased through leadersperformance.ae are securely processed through Stripe (Stripe Payments Europe, Ltd. / Stripe Inc.). Leaders Performance does not store or retain full credit or debit card numbers on its servers.
2. Pricing & Currency: All product prices are clearly displayed at checkout in the specified currency (such as AED or USD) prior to payment confirmation. Prices are inclusive or exclusive of applicable taxes as expressly indicated at checkout.
3. Digital Delivery: Upon successful payment authorization via Stripe, digital products (such as the executive workbook) are delivered electronically via immediate browser download access and/or a secure download link delivered to the email address provided during checkout.
4. License for Personal & Non-Transferable Use: Purchase of a digital product grants the purchaser a single, non-exclusive, non-transferable, revocable license for individual personal or internal executive reference only.
5. Prohibition on Copying, Redistribution & Resale: You may not reproduce, redistribute, transmit, broadcast, publicly display, sublicense, or resell any digital workbook, framework, or publication, in whole or in part, without prior written authorization from Leaders Performance Management Consultancies L.L.C.
6. Refund & Cancellation Policy: Due to the immediate digital delivery and irreversible nature of downloadable digital publications and executive workbooks, all digital purchases are final and non-refundable once download delivery or digital asset access has been granted. In the event of duplicate billing or a verified technical delivery defect that cannot be resolved, a refund will be issued upon investigation.
7. Contact Procedure for Payment or Delivery Issues: If a payment is completed but download delivery fails, or if you encounter technical difficulty accessing the digital workbook, please notify our executive office immediately at: info@leadersperformance.ae with your transaction reference. We investigate and resolve delivery issues within twenty-four (24) business hours.